The Customer (Service) Is Always Right

Rackspace is a company built upon a committed assertion to provide the highest levels of customer service at the front line. The challenge to uphold Rackspace’s standards for Fanatical Support motivates our Rackers every day and, in many senses, this is what makes us the company that we are.

To keep our ‘service senses’ tuned up this month, on the 8th of September Rackspace hosted a gathering for the Henley Centre for Management welcoming 40 delegates. This gave us an opportunity to show delegates a number of presentations detailing our approach to Customer Service, the challenges we face, how we overcome these and how we get things right.

A small personal note to thank those who attended on the day: John Morris, Darren Norfolk, Greg Segal, Geoff Dowell, Tom Needs, Colin Cox, Natalie Reynolds, Chrissie Lackey, Lauren Fox and Neelam Kalsi plus of course all the rest of the delegate team.

We had great feedback from the day scoring an overall of 4.8 out of 5 taken from the surveys Henley Business School collected. Comments from attendees include Mercedes Benz FS who said that, “The Rackspace insight (& tour) was very interesting and useful.” Marks and Spencer described us as “inspirational & great hosts”; and insurance company Ecclesiastical said that we provided a whole range of speakers and that we were “honest” in relation to challenges as well as successes.

More of the same for the future please!