We’re Wrapping The Cloud In Warm Managed Services
Now you all know how “new” the cloud computing model of IT service delivery is right? Well, that hasn’t stopped Rackspace from signing up thousands of customers in Europe, America and the rest of the world for our hosted services. But with customer service and Fanatical Support at the heart of what we do, we’re always striving to do more and extend our total offering.
That’s why we have decided to extend our managed support function to our UK cloud service and provide customers with 24x7x365 managed services.
It’s an offering that we already make available to our US customer base, so to extend this option into Europe only made logical sense.
So what do customers get?
The new UK offering marries our scalable on-demand Cloud Servers with monitoring and troubleshooting support. We wanted to remove the headache of everyday infrastructure worries and enable organisations to focus on their core business. Plus, we like putting Fanatical Support just about everywhere we can, so this made perfect sense to us.
This is a real around-the-clock management and guidance service, and the first to benefit from it will be our 4,000 plus customers that we are currently serving in the UK. Of course, that’s a figure that’s going to grow and with this new “warm blanket” of cloud support, we’re expecting to see customer figures swell more rapidly than they already are.
Our UK Managing Director David Kelly has explained that this new service offering is aimed at helping organisations that lack the expertise in-house to manage and monitor the cloud. It will also convince new customers to transition to cloud to gain the on-demand availability, flexibility and scalability that cloud promises, but without needing to recruit expensive IT specialists.
Anytime, anywhere accessibility
Our new support goes so deep that, if customers choose, Rackspace can be authorised to troubleshoot problems before customers even know about it. We’re going to support a huge range of operating systems and application infrastructures with the new offering — and we’ll be there to offer technical guidance and what we call “anytime, anywhere accessibility” so that we can provide customers with the ability to reach their support team via phone call, chat, or e-mail and to submit service tickets.
Are you feeling warm and cosy in our Fanatical Support managed services blanket yet? We sure hope so!