Posts tagged customer service - Page 1 of 4

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Rackspace reveals the cost of poor IT customer service

Rackspace reveals the cost of poor IT customer service
IT professionals at all levels from network architects to CIOs must wake up to the fact that poor customer service is costing UK businesses up to 1 billion man hours a year. Our Rackspace IT Industry Service Report, the first annual snapshot of IT service...
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Posted in In The Industry on 07/11/2012 by Brooke

Rackspace customers in the driver’s seat – metaphorically and literally…

Rackspace customers in the driver’s seat – metaphorically and literally…
Customers are the heart of what we do at Rackspace. Because of this, we constantly look for ways to ensure that they are getting what they need from us as their hosting provider. That’s why last week, we invited 20 customers to join us in the Oxfordshire...
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Posted in Rackspace News on 30/10/2012 by customer queen

Meet Warren: Finalist for Customer Service Professional of the Year

Meet Warren: Finalist for Customer Service Professional of the Year
I feel so proud to be a Racker. I was recently honoured to be a finalist for Customer Service Professional of the Year at the UK Customer Experience Awards. These awards recognise the delivery of an outstanding customer experience by employees of those...
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Posted in Events on 04/10/2012 by Guest Blogger

Smiles, Support and Sauvignon Blanc

Last week, Rackspace was pleased to host not one, but two customer dinners at Vanilla in Central London. Being one of the highlights in our customer events calendar, the dinners were well received with 43 customers from a range of different businesses,...
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Posted in Events on 30/03/2011 by customer queen

OpenStack & Fanatical Support is a match made in heaven

We are extremely excited at Rackspace this week as we officially launch our brand new Rackspace Cloud Builders division, which will form a new part of the OpenStack offering. OpenStack set the cloud world alight when it launched just over six months ago and...
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Posted in Rackspace News on 11/03/2011 by Brooke
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